Patient Care Guide:
Our priority.
At ConexiónMED, our priority is to provide high-quality medical care to our patients, wherever they are. We know that patient care is not just about providing effective treatment, but also about ensuring that our patients feel comfortable, safe and well cared for. That’s why we’ve created this patient care guide to help our care team provide exceptional care to our patients. In this guide, you will find a list of best practices to ensure that our patients receive high-quality care and feel heard and respected at all times.
1- Be courteous and professional:
Always treat patients with respect and courtesy. Start by introducing yourself and asking how you can help them.
2- Listen carefully:
Actively listen to patients and provide a space for them to explain their symptoms or concerns. Ask follow-up questions to get more details and clear up any doubts.
3- Provide clear and accurate information:
Explain procedures, treatments, and possible side effects clearly and simply. If necessary, provide additional educational materials so patients can better understand their condition.
4- Be empathetic:
Understand that patients may be scared or worried about their health. Try to put yourself in their shoes and provide emotional support when needed.
5- Respect privacy:
Make sure patient medical information is kept confidential and only shared with medical personnel who need access to it.
6- Follow up:
Follow up with patients after the visit to see the evolution of their case and if they need more help. This can be especially important if they are on a long-term treatment program.
7- Be Available:
Make sure patients can easily reach out if they have additional questions or concerns. Provide clear contact information so they can contact ConexiónMED at any time.
8- Inform them about the cost of services:
It is important that patients are aware of the cost of the services being offered, be sure to provide clear and detailed information about the cost of the consultations and treatments.
